PeakForm Care

Let’s keep you moving.

PeakForm Care can flag unusual equipment patterns early, guide preventive checks, and connect you with the right team before a small issue interrupts your workout.

Early Detection

Monitoring on · 1 warning

Apex Bike+ · ABP-25-104882

A possible connection issue was detected early.

Recent device signals show a rising pattern of connection drops. Your Bike+ is still usable, but a preventive check now may avoid an interruption later.

Detected pattern17 connection drops

Error historyNET-204

Estimated lead windowAbout 19 days

PeakForm detected a change in connection-event frequency compared with this equipment’s recent history. This is an early warning, not a confirmed diagnosis. The demo uses simulated signals; a production version would require permission and explain how device data is used.

No return or service request has been created.

Which product needs help?

We’ll show instructions made for your equipment.

About 3 minutes

Product

Serial numberUsually found in Settings or on the rear label.

What can we help with?

Tell us what happened

This helps us avoid asking you to repeat the story later.

Does the issue involve smoke, a burning smell, sparks, injury, unexpected movement, or structural damage?

When did it start?

How often?

Describe what you saw or heard

Let’s try the quickest checks

You control whether device information is used.

Step 1

Quick check 1

Loading your guide…

✓

You’re all set.

Your equipment appears ready to use.

What happens next

Indiana partner network

Choose a service location and appointment

For major non-safety issues, compare proposed PeakForm-authorized partner service points and choose an in-home or partner appointment.

Indiana pilot

Indiana ZIP code

Showing illustrative coverage near Indianapolis.

IndianapolisGreenwoodFort WayneMishawakaEvansville

Best BuyCostcoDICK’S

Closest illustrative service options

Best Buy

Indianapolis North partner service

Indianapolis · 3.8 mi · In-home and diagnostic appointments

Earliest: Tomorrow, 10:30 AM

Costco

Indianapolis East partner service

Indianapolis · 7.2 mi · Partner diagnostic appointment

Earliest: Tomorrow, 1:00 PM

DICK’S Sporting Goods

Greenwood partner service

Greenwood · 11.6 mi · In-home and partner appointments

Earliest: Saturday, 9:00 AM

Best Buy

Fort Wayne partner service

Fort Wayne · Indiana coverage · Diagnostic appointments

Earliest: Next weekday

Costco

Mishawaka-area partner service

South Bend area · Indiana coverage · Partner appointment

Earliest: Next weekday

DICK’S Sporting Goods

Evansville partner service

Evansville · Indiana coverage · In-home assessment

Earliest: Next Saturday

Schedule a technician

Best Buy · Indianapolis North partner service

Appointment type

Preferred day

Preferred time

Confirmation method

Mobile number

Issue attached

Appointment request prepared.

Illustrative Indiana partner network and simulated appointment inventory. PeakForm would need to verify participating locations, technician certification, service coverage, and real-time availability before launch. Safety concerns are routed directly to Product Safety, not ordinary retail service.

You can still request a return

Choosing troubleshooting does not remove your return options. Tell us why you would prefer a return and we’ll include it in the request.

Reason

Anything else?

View the summary we’ll share with Support